Frequently Asked Question |
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| GENERAL |
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- How do I Shop on The Divine Shoppe?
- What is a Shopping Cart?
- How do I update my order?
- When Can I return the Goods to The Divine Shoppe?
- In which currency will I be charged for the purchases I make?
- What if the product I order is out of stock in The Divine Shoppe?
- The product I receive, Will it match the design of the product which The Divine Shoppe has displayed?
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| GIFT TO YOU LOVED ONES |
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- Can I Gift directly to my loved ones / relatives?
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| PAYMENT METHODS |
- What are the various payment methods available at tedivineshoppe.com?
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| DELIVERY |
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- Is there any delivery charge applicable for my order?
- How Much you will take for delivery of the products?
- Are there any Octroi Rules, if I am a domestic customer?
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| SAFETY |
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- Whether this is safe to shop at The Divine Shoppe?
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| PRODUCTS SEARCH |
- How do I search for the product of my interest?
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| CUSTOMER SERVICE |
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- How can I contact with thedivineshoppe.com for any help?
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| Shopping at The Divine Shoppe |
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How do I Shop on The Divine Shoppe? |
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| Step 1: Create a New Account / Log In |
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By creating an account on The Divine Shoppe enables us to personalize all your transactions at our Divine Shop and help us in serving you better. All you need to do is just sign up at www.thedivineshoppe.com to avail of the shopping and other facilities. For the purpose of Shopping at The Divine Shoppe, if you are new Customer just “Sine Up” and if you are a repeat Customer then just “Log In” to your account. |
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| Step 2: Shopping |
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After selecting the item of your choice, click on the 'Add to Cart' button which is provided below the item details. The item gets added to your Shopping Cart. You can keep adding the items of your choice and they will be displayed in your Shopping Cart (you can see then by clicking the show my Cart button given on the left below products scrolling menu). |
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| Step 3: Checking Out |
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After adding all the items you wish to purchase from the Divine Shoppe, click on the 'Check Out' button. You will need to key-in your billing & shipping details (We will Not Deliver to incomplete address or P. O. Box Addresses), Also, please ensure to provide your phone number, this is essential as our orders are delivered via Courier and the Courier company needs your phone number, so that in case of any difficulty in delivering your order they can call on your No. |
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Step 4: Verification |
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Verify the details you filled in the Check Out form. Thereafter, choose your preferred payment mode and click on the 'Confirm Order' button to register your order with us. Note: Remember to make a note of your order number (this will also be written in Purchase Order Delivered in your Email). You will be required to quote this, for any further communication regarding your order. |
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| What is a Shopping Cart? |
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A Shopping Cart is a virtual carry-cart that displays the items you have chosen to purchase from the Divine Shoppe, along with the total of your purchase amount. You can view your Shopping Cart by clicking the 'View Cart' link from the left menu link. |
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| How do I update my order? |
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You can make the following changes to your current order in the Shopping Cart: (i) Change the Quantity: To add or deduct the quantity of the particular item, click in the box where the 'Quantity' is mentioned, change the quantity and click on ' ' button to update the quantity. Delete an Item: To delete an item from the Shopping Cart, click the ' ' icon. |
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When Can I Return the Goods to The Divine Shoppe |
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We at The Divine Shoppe ascertain that the goods we source are of the best quality. We do our best to take every care to ensure that the items you order reach you, through courier, in good shape and within the specified delivery time. We will not be liable for goods damaged, misplaced or lost in transit. If your use of our Site results in the need for replacing material, neither www.thedivineshoppe.com nor its affiliates are liable / responsible for any of these costs. In the event of product sold requires replacing the product, thedivineshoppe.com shall, at its own sole discretion, can do one of the following: (i) replace the product sold that is returned to thedivineshoppe.com with a copy of customer’s receipt; or (b) refund the amount paid by you. You will get the remedy chosen by thedivineshoppe.com without charge, except that you have to bear for any expenses you may incur (e.g. cost of shipping the product to us). This limited warranty is will not be available and become void if defect in the product sold has resulted from accident, abuse, misapplication, negligence, abnormal use or improper or inadequate handling by the customer, improper use or operation outside the normal usage the product. |
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Important Note: For Audio/Video Products |
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All Audio CDs, VCDs and DVDs are checked before dispatching by us. If you have a problem with any Audio/Video product that you order, you will need to return it to us. Once we examine the same, we will revert to you. If it is found to be defective then we will replace it with a new set. |
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In which currency will I be charged for the purchases I make? |
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| Since, the Divine Shoppe is presently selling its products in India only so you will be charged the INR price. |
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What if the product I order is out of stock in The Divine Shoppe? |
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Normally, most of the products are in stock at The Divine Shoppe. In case a product is out of stock temporarily, we will normally need 10-12 additional working days (plus the lead-time) to deliver it to you. In case a product is out of stock for a longer period, we will e-Mail you about the same and will also give you an option to buy another products, the list of the same will be emailed to you. From this list you can choose the product you want as a replacement. However, if you do not wish to take a replacement, then we will reverse your payment for that product. |
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The products I receive, will it match the design of the product which The Divine Shoppe has displayed? |
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Most of the time this will be of similar design / look, but sometimes, there are likely to be slight variations in the size, shape, color and design of the product that you order from our Website. |
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| Can I Gift Directly to my Loved One / Relatives? |
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Yes, You can pick the products / gifts of your choice, or those which you think your relatives, friends and loved ones will like and appreciate. This product will be wrapped / packed in beautiful Gift paper and shall be send directly to your relative / friends / loved one. The procedure to send a Gift will be as follows: Add to Cart the products/services you want to gift to your loved ones. Click the 'Check Out' button. Change the shipping Address to add address of your Friend. Enter your message before confirming your order to write that this is Gift with the name of your relative / friend / loved one. |
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| PAYMENT MODES |
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| What are the various payment methods available at tedivineshoppe.com? |
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To know about the various payment options available on The Divine Shoppe click here. |
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| DELIVERY |
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Is there any delivery charges applicable for my order?
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The Delivery Charges / Shipping Charges are Free for delivery in India. |
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How much time you will take for delivery of the Products? |
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Courier: Subject to the availability of stock, our minimum time for delivery of any product or service is 10 - 12 business days for delivery within India. However, if any product has different delivery time, then this is mentioned on various web pages alongwith the product. In case you choose a 'Cheque' / Draft payment mode, the order will be processed only after your cheque / draft has been realized to our account. All the outstation cheques takes approx. 20-25 days to realize in our account. In case there is no courier / post office service to the address mentioned in the order, the order will be cancelled and the same will be intimated to you by e-Mail. |
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Are there any Octroi Rules, if I am a domestic customer?
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You may be subject to an Octroi charge when your shipment of the products reaches you. And we have no control over these charges and cannot predict what and how much they may be. |
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Whether this is safe to shop at Thedivineshoppe.com? |
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We ate the Divine Shoppe adopts all major to protects stringent security measures to ensure that sensitive information, such as your personal information and your Credit Card details, are secured and protected at all times To know more about your security of information while making please click here. . |
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| How do I search for the product of my interest? |
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| There is product Search menu at the left side of the Home page. |
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| How can I contact with thedivineshoppe.com for any help? |
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For any assistance on The Divine Shoppe kindly e-Mail us at
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To contact us please click here . |
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